Questions people actually ask
Do we have to replace our handsets?
No. Mesa Phone works in a browser, but it also works with standard SIP desk phones if your team prefers them. Most offices end up with a mix.
Can we keep our existing numbers?
Yes. Porting standard local numbers across is free and we manage the whole process. 13/1300 numbers can move too.
What does “unlimited” actually mean?
Unlimited for normal business use, with a fair-use threshold of 1,000 minutes per user a month pooled across your team — so a 10-person office shares 10,000 minutes. Most people use 100 to 300. It exists to stop diallers and resold traffic, not to catch you out.
Is the AI going to pretend to be a person?
Never. Where AI answers a call it says so up front. That's both our rule and the right side of Australian consumer law.
What happens to our call recordings and transcripts?
They're yours. Stored in Australia, kept for 12 months by default, and exportable whenever you want them.
Are we locked into a contract?
No lock-in. Month to month, cancel any month — same as the rest of the market.